Pastel Lilac Sheer Dress

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Last Updated: September 2026

Welcome to Namrata’s Closet. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Namrata’s Closet reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Your continued use of the website means you accept the updated terms.

2. Products & Product Information

We make every effort to ensure that product descriptions, photographs, colours, sizes, and prices displayed on the website are accurate.

However, colours may appear slightly different depending on your device's screen settings, lighting, or photography conditions.

3. Pricing

All prices displayed on the website are subject to change without prior notice.

Namrata’s Closet reserves the right to correct pricing errors or product information errors. If an order has been placed at an incorrect price due to an error, we may contact you before processing the order.

4. Orders

Placing an order on our website does not automatically guarantee acceptance of the order.

We reserve the right to cancel or refuse an order in situations including product unavailability, pricing errors, incomplete information, suspected fraudulent activity, or other circumstances requiring cancellation.

5. Payment

Customers are responsible for providing accurate payment and billing information.

For Cash on Delivery orders, customers agree to accept and pay for the order at the time of delivery.

6. Intellectual Property

All website content, including images, logos, product photographs, text, graphics, designs, and other materials, belongs to Namrata’s Closet or its respective owners and may not be copied, reproduced, or used without permission.

7. User Conduct

You agree not to misuse the website, attempt unauthorized access, interfere with website functionality, or use website content for unlawful purposes.

8. Limitation of Liability

Namrata’s Closet will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.

9. Contact

For questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.

Last Updated: September 2026

At Namrata’s Closet, we respect your privacy and are committed to protecting the information you provide when using our website.

Information We Collect

When you place an order or contact us, we may collect information such as:

• Full name

• Phone number

• Email address

• Billing address

• Shipping address

• City, State and PIN code

• Order and transaction details

How We Use Your Information

Your information may be used to:

• Process and deliver your orders

• Contact you regarding your order

• Provide customer support

• Process returns, refunds, or exchanges

• Improve our website and services

• Send promotional communications where permitted

Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store sensitive payment credentials such as your complete card number or CVV on our website.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and provide a better shopping experience.

Third-Party Services

We may work with third-party services such as payment gateways, shipping partners, analytics providers, and marketing platforms. These services may process information according to their own privacy policies.

Data Security

We take reasonable measures to protect customer information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have questions about our Privacy Policy, please contact us through the details provided on our website.

Last Updated: September 2026

We aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are generally processed within [1–3 business days] after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time

Estimated delivery time is generally [3–7 business days], depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

Tracking

Once your order has been shipped, tracking information may be shared with you through your registered phone number, email, or other available communication method.

Delivery Delays

Delivery timelines are estimates and may be affected by factors outside our control, including courier delays, weather conditions, public holidays, operational disruptions, or incorrect address information.

Incorrect Address

Customers are responsible for providing accurate shipping information. Namrata’s Closet will not be responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible and provide photographs/videos of the package and product.

Last Updated: September 2026

We want you to be happy with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under our return policy, you may contact us for assistance.

Eligibility for Return

A return request may be accepted if:

• You received a damaged product.

• You received an incorrect product.

• The product has a manufacturing defect.

• The product meets the applicable return conditions specified on the product page.

Return Conditions

Products must generally be:

• Unused and unworn

• Unwashed

• In their original condition

• Returned with original tags and packaging

• Free from perfume, makeup, stains, or other signs of use

Products that do not meet these conditions may not be eligible for return.

Return Request

Customers must contact us within [7 days] of delivery to request a return.

Please provide your order number along with clear photographs/videos showing the issue.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or according to the refund method communicated by us.

Refund processing time may vary depending on the payment provider or bank.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, clearance-sale, or other applicable reasons. Such exclusions will be mentioned on the relevant product page where applicable.

Orders may be cancelled only before they have been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number and registered phone number.

For prepaid orders, approved refunds will be processed according to the applicable refund procedure.

If you wish to exchange an eligible product for another size or eligible variant, please contact us within [7 days] of delivery.

The product must be unused, unworn, unwashed, and have its original tags and packaging intact.

Exchange availability is subject to stock availability.

If the requested replacement is unavailable, we may provide an alternative resolution in accordance with our applicable policy.

Namrata’s Closet

For any questions regarding orders, shipping, returns, exchanges, or other concerns, please contact us through:

Instagram: @namratascloset

Email: namratascloset@gmail.com

Phone/WhatsApp: +91 86398 82489

Business Hours: 24/7