Frequently asked questions

How can I place an order on Namrata’s Closet?

Placing an order at Namrata’s Closet is simple and convenient. Browse through our collection, select your favourite outfit, choose the available size, and add the item to your cart. Proceed to checkout and enter your shipping and billing details to complete your purchase.

If you need assistance with placing an order, sizing, or product details, feel free to contact us on WhatsApp. We’ll be happy to assist you.

How long will it take to receive my order?

At Namrata’s Closet, we strive to ensure that your favourite pieces reach you as soon as possible.

Our standard delivery timeline is 7–10 working days, depending on your location and order processing requirements.

Need your outfit urgently? Please contact us on WhatsApp before placing your order. We’ll do our best to assist you with your request.

Can I change the size of my order?

We understand that the right fit makes all the difference. If you have any concerns regarding the size or fit of your outfit, please contact us as soon as possible.

Once your order has been placed, size changes may not always be possible if the order has already been processed or dispatched. We recommend carefully checking the size details before confirming your purchase.

For assistance, please reach out to us on WhatsApp.

What is your return and exchange policy?

At Namrata’s Closet, each piece is carefully prepared and checked before dispatch to ensure the best possible experience.

Returns: We do not accept returns unless the product received is damaged.

Exchanges: Exchanges are not available for reasons such as personal preference or change of mind. However, we do offer assistance in cases involving genuine fitting issues or size-related concerns, subject to our exchange policy.

Fitting or size issues: If your outfit does not fit as expected, please contact us within 5 days of receiving your order. Requests raised after this period may not be accepted.

Damaged products: If you receive a damaged item, please contact us within 5 days of delivery and share clear photographs or an unboxing video to help us verify the issue.

All exchange requests are subject to verification and approval by Namrata’s Closet. The item must be unused, unworn, and in its original condition with all tags intact.

What should I do if I receive a damaged product?

We take great care to ensure that every order is checked before dispatch. However, if you receive a damaged product, please contact our team on WhatsApp within 5 days of delivery.

Please share your order details along with clear photographs or an unboxing video showing the damage. Our team will review the issue and guide you through the next steps.

Please ensure that the product remains unused and that all original tags and packaging are retained until the issue is resolved.

Can I cancel or modify my order after placing it?

If you wish to cancel or modify your order, please contact us on WhatsApp as soon as possible.

Order modifications or cancellations may not be possible once your order has entered processing or has been dispatched. We recommend reviewing your size, product selection, and shipping details carefully before completing your purchase.

How can I track my order?

Once your order has been dispatched, you will receive an update with the available shipping or tracking details.

You can use the tracking information provided to follow your shipment until it reaches you. If you need any assistance with your delivery, please contact our team on WhatsApp.

Do you offer urgent delivery?

We understand that sometimes you need the perfect outfit for a special occasion. Our standard delivery timeline is 7–10 working days.

If you require your order urgently, please contact us on WhatsApp before placing your order. Share your required delivery date and location, and our team will let you know whether we can accommodate your request.

Urgent delivery cannot be guaranteed and will depend on product availability, order processing, and courier timelines.

How can I contact Namrata’s Closet for assistance?

For any queries regarding our collection, sizing, orders, delivery, or exchange requests, you can reach out to us through the following contact details:

WhatsApp: +91 86398 82489

Email: namratascloset.web@gmail.com

For urgent delivery requests, please contact us on WhatsApp before placing your order. Our team will do its best to assist you with your requirements.

We look forward to helping you find something beautiful at Namrata’s Closet.

Namrata’s Closet — Thoughtfully styled, beautifully worn.